I’ve learned so far that there’s a lot more to building an email list than getting people signed up. I’ve had an email list for years but I feel that only now am I starting to really understand how it works. A little. OK so maybe I just have an inkling of an idea. Who knows but it’s a start.
While having one is great, building an email list and the upkeep is not easy! OK, well, it’s not hair-pulling difficult but it does take some tending to. I don’t want to scare anyone away. It’s not brain surgery or anything like that but I guess that’s why they call it “building”. You don’t build anything over night. There are lots of steps and parts to keeping an email list updated and valuable.
Here are some things I learned, or I should say I am learning, about the email list:
More Subscribers Mean Little to Nothing
At first, I was concerned with getting more subscribers. I mean, that’s a start, right? Yes and no. Yes because of course I want readers. No because that’s just the beginning.
I learned that getting people to subscribe, as challenging as it can be, turned out not to represent as much of the process as I’d thought. While getting subscribers is great, you should know that it’s never a guarantee that people will:
- Stay subscribed to your list (people can unsubscribe anytime)
- Open the emails you send
- Click on your links
- Support your product / service
One of the first lessons I am learning in my continual quest to better understand list building is that subscribers mean little to nothing in the grand scheme of things. It is not so much how many people are on the list so much as it is how many of these people are engaged: open emails, read the content, click links and offer feedback. Are they part of my target audience or just taking up space? Are they at all interested in what I have to say?
I’ve learned that an email list of only ten people on it in which eight are engaged and supporting is better than a thousand who can care less.
2. The “From” Address – Use the name that is the most popular and noticeable to your readers
When setting up an email list, part of the process is to enter a “From” Address or the name you want to appear as the person the email is coming from. For the two years or so of sending emails through Mail Chimp I used Literary Korner Publishing, my business name and all was well.
Toward the close of last year, I decided to do something different. I stopped using my business name and used my name, Yecheilyah, instead. I wanted to see if my open and click rate would increase. It did. It worked because it is the name most familiar to my readers.
3. Email – Use a business email address
Another thing I started off with is using my personal Gmail account as the email linked to my list. When setting up an email list, you’ll also have the option of choosing where the emails will come from / people can reply to. In the beginning, it was my Gmail account. I have since changed this.
Toward the close of last year I changed my email. It required an upgrade but it was worth it. It does look more professional but I’ll be honest in saying I didn’t do it for how it would look. I did it to make sure my emails aren’t going into my subscriber’s spam folders. As a result, my open rates did increase. I didn’t get a snapshot so you’ll have to take my word for it. I’ll remember to snag some images next time.
What’s a good business email address?
Your name (at) your domain name dot com (email@example.com)
4. Headline – Choose a headline that will speak to your list
I didn’t start off paying much attention to my email list headline. If people opened the email they opened it. If not, oh well. That’s how I saw it.
And then I grew up…
I am not doing this for my health which means that it does matter if people are finding value in the content or not and if I am seeing a return as a result. So, I started to pay more attention to the Headline of my emails or the title that people see that tells them what the email is about. It didn’t occur to me that if this didn’t speak to them there would be no reason to open the email! Yikes.
Somehow, I’d taken it for granted that people, though signed up, are not obligated to open and read the content. I thought about blogging and how important the title of the blog post is. (Click Here for 5 Creative Ways to Headline Your Blog Post) I decided to apply this to my list.
Just like someone must be interested enough to click on the blog and read it, someone must also be interested enough in the email headline to open the email and read it.
The headline is the first clue to the reader on what the email is about. If it is something they can care less about, they will not open the email. I have noticed that putting more thought into my email headlines has increased the open rates as well. Meaning, more people are opening the emails and clicking on the links. (A decent open rate is anywhere from 30-55%. It means that most of your list is seeing every email. But do not expect everyone on your list to be engaged. I’ve learned that even if only 20% of my list is communicating with me, that’s good).
5. Dividing the List – Sub divide your list by interest
I really didn’t want to do this. The only reason I can think of is laziness. I didn’t feel like splitting anyone up and sending more than one email.
And then I grew up…
I have recently began the first process of dividing my list and I feel good about it so far! The feedback alone told me a lot about the people who open and read my emails and gave me an idea into what it is they each want. Right now, I am only working with two lists and it was interesting to see who fell into which group.
Monthly – My monthly email list is compiled mostly of people who have either known me for years (at least more than two years but also as long as ten), enjoy getting everything summarized into one list, or who I know have busy schedules and don’t feel like being bothered with me more than once a month. They know me too well.
Bimonthly – My bimonthly email list, which is much smaller, is compiled mostly of people who have met me recently (anywhere from one week to one year ago), open my emails regularly and give the most feedback, are interested in emails about inspiration and motivation, and who like their emails smaller.
I loved the process of dividing them up! It was fun and helped me to focus on every single subscriber and to get to know them on a more personal level based on their interest.
6. Less is More – Limiting the Creative Mind
I consider myself a boring person outside of writing. But when I am writing and putting together emails I love colors and images! I love doing different things and experimenting. I love being silly and using my cartoon avatar. However, I have since pulled back a little with this.
Maybe I’m just getting older or I just know better but I cut a lot of that out. My avatar remains but outside of this I’ve limited the number of images used, switched to a basic theme with a white background and toned down the colors. While I’d love for my email to look like a magazine spread, images increase the possibility of spam as well and too much going on is distracting. The white background on the other hand made everything pop and it is easier to read.
7. Removal – Taking people off your email list
What? You mean I did all that work to get people signed up and now I have to…take them off?
Yea, pretty much.
It took my numbers down a notch but I feel that the cleaning will do me some good. I am not interested in having people subscribed who really don’t want to be there or who are just there to spy, just for the sake of numbers. That’s never been me. One thing I am sure everyone should do every now and again is to clean up their email list.
This means to go through the list and either (1) reach out to or (2) remove altogether those emails belonging to people who never open your emails or interact with you at all. I imagine they see the emails and trash / spam them but for whatever strange reason they don’t unsubscribe. Or maybe they subscribed because you had a contest or offered something for them and now that they got it they’re no longer interested. Whatever the reason, it’s their business. Growth is not just about gaining. It’s about losing too. I believe trimming the weeds will help me to grow and I will soon have twice as much support as I’ve had to lose.
The point is that I want people on my email list who want to be there. Not people who are just there to spy or be nosy. They hate my guts but they open every email. That doesn’t make any sense. I also don’t want people on my list who never open a single email but they won’t unsubscribe. I don’t understand why they are there.
Even when people unsubscribe themselves, I’ve learned this is not a bad thing. It literally does me no good to have people around who don’t want to be. This is a business not a hobby. Whatever is not contributing to growth has gotta go. Don’t be afraid to get rid of dead weight.
When I look at my list today I feel good. I know that the people subscribed want to be there and if they ever feel bored, I hope they will just unsubscribe. That’s just the realness of it. You win some, and you lose some but you live. You live to fight another day. Yes, that’s from the movie Friday. It doesn’t have anything to do with this article but I thought I’d leave you with a chuckle. Or not.